Privacy Policy and Terms & Conditions
Effective date: 9/16/2025
1. Introduction
Welcome to Sisco Tech HVAC. Sisco Tech HVAC respects your privacy. These Terms & Conditions (“Terms”) governs your use of our website, services, and communications, including SMS/text messaging. By accessing our website or using our services, you agree to these Terms. If you do not agree, please discontinue use.
2. Services Provided
Sisco Tech HVAC provides heating, ventilation, and air conditioning (HVAC) installation, service, and maintenance. Information on this site is for general purposes and may change without notice.
3. Appointments & Services
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Service appointments must be confirmed in advance.
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Appointment reminders and updates may be sent by phone, email, or SMS/text message.
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Service completion does not guarantee system performance beyond what is stated in your warranty.
4. Information We Collect
We may collect the following information when you interact with our website or services:
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Personal information: name, email address, phone number, service address, payment information.
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Technical information: IP address, browser type, device information, and other analytics data.
We collect this information to provide services, schedule appointments, process billing, respond to inquiries, and improve our website experience.
5. How We Use Your Information
Your information is used for:
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Scheduling and providing HVAC services.
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Billing and invoicing.
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Responding to inquiries and providing service updates.
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Sending marketing communications only with your consent, including SMS/text updates.
We do not sell your personal information to third parties.
6. SMS/Text Messaging Terms
By providing your mobile number, you consent to receive text messages from Sisco Tech HVAC regarding:
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Appointment confirmations, reminders, and updates
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Technician arrival notifications
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Service follow-ups and support communications
Important:
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We do not send promotional or marketing messages unless explicitly consented to.
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Message frequency may vary.
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Opt-Out: Reply STOP to any text message to unsubscribe.
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Help: Reply HELP for assistance.
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Standard message and data rates may apply.
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We are not liable for delayed or undelivered messages.
7. Cookies & Tracking
Our website may use cookies and analytics tools to improve user experience. You may disable cookies in your browser settings; however, some features of the site may not function properly.
8. Payment & Billing
Payments for services are handled securely through approved payment methods. We do not process payments through SMS/text messages.
9. Data Security
We use industry-standard security measures to protect your information. While we strive to protect your data, no system is 100% secure, and we cannot guarantee absolute protection.
10. Your Rights
You may request access, correction, or deletion of your personal information at any time. You may also opt out of receiving SMS or email communications by following the provided opt-out instructions.
11. Limitation of Liability
Sisco Tech HVAC is not liable for any damages resulting from the use or inability to use our website, services, or communications, except as required by law.
12. Changes to Terms & Privacy
We may update these Terms and Privacy Policy at any time. Continued use of our website or services after changes are posted constitutes acceptance of those changes. Any updates will be posted on our website with the effective date.
13. Contact Us
If you have questions regarding this Privacy Policy or Terms & Conditions, please contact us at:
Sisco Tech HVAC
1399B N Main St, Sheffield, MA
Phone: 413-429-7950
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